Contact Us

Need help? Please email us  if you have any  questions we would love to hear from you.

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Email: Contact us –

• Check our size guide for assistance or message us for help.

Order Issues

• Missing Items: Orders may arrive in multiple parts. Check confirmation emails. If an item is listed, it will arrive soon.

Refunds

• Return items for store credit only; no refunds for change of mind or incorrect sizing.

• Store credits are valid for 12 months.

• Items must be in original condition with tags.

• Customers cover return postage.

• No returns for sale items, fake tan, lingerie, socks, or earrings unless defective.

• Use traceable delivery for returns. Contact us within 7 days if there’s an issue.

Online Safety

• Shopping with us is safe. We use up-to-date security systems and encryption.

• We have partnered with the below payment gateways for online secure payments which ensures your transactions are secure. We use industry-leading security measures, including encryption, tokenization, and PCI DSS Level 1 compliance, to protect your sensitive data. Your trust means everything to us!

Order Changes

• No changes or cancellations after placing an order.

• You will receive a Confirmation email within 30 minutes of order placement.

• Second email when your order is shipped.

Delivery

• DHL & USPS delivery: 4-18 business days in the US, 7-15  business days outside the US.

Payment Methods

Direct Bank Transfer

Direct Debit Card/Visa Mastercard

Google Pay

Afterpay

Payal

Stripe

Apple Pay

Pay id.

Security

• We use GeoTrust SSL for secure transactions.

Tracking Orders

• Email with tracking number sent upon shipping. Contact us if not received.

Countries We Don’t Deliver To

• North Korea, Cuba, Iran, Sudan, Syria.

Duties and Taxes

• Customers are responsible for import duties and taxes.

Care Instructions

• Hand wash with cold water, use mild soap, lay flat to dry. Avoid folding or ironing delicate fabrics.

Returns Processing Time

• Returns processed within 21 days. Contact us if not refunded within 30 days.

Damaged or Faulty Items

• Email us if you receive a damaged or faulty item.