Shipping & Delivery
We’re committed to making your shopping experience simple, seamless, and stress-free.
Order Processing
- Orders are processed shortly after payment is received.
- Our fulfilment teams operate seven days a week to ensure orders are dispatched as quickly as possible.
- We ship from our distribution centres located in Melbourne, the Gold Coast, the United States, and Hong Kong.
Delivery Timeframes
- Delivery times vary depending on product availability and fulfilment location.
- Most orders arrive within 4-10 business days after dispatch.
- Total delivery time is typically between 7-20 business days.
Product Availability
- If an item is available for purchase on our website, it is available to order.
- In the unlikely event of a stock issue, our team will contact you promptly with an update.
Shipping Partners
We work with trusted delivery partners including Australia Post, UPS, and FedEx.
Shipping Costs
Standard Shipping
- Australia-wide flat-rate shipping: $12.50.
- Shipping charges are automatically calculated at checkout.
Complimentary Shipping
- Enjoy complimentary Australia-wide shipping on all orders over $100.
- No code required. Free shipping is automatically applied at checkout when your order total exceeds $100.
Track Your Order
- Once your order has been dispatched, you’ll receive a confirmation email containing your tracking information.
- You can follow your shipment every step of the way using the tracking link provided.
International Orders
- For international deliveries, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their destination country.
Delivery Delays
- While we strive to meet all estimated delivery timeframes, occasional delays may occur due to customs processing, carrier delays, weather events, or other circumstances outside our control.
Need Assistance?
If you have any questions regarding your order, shipping, or delivery, our Melbourne-based support team is happy to help.