Contact Us

We’re here to help.

Whether you have a question about sizing, your order, shipping or product recommendations, our team is always happy to assist. We love hearing from our community and will do our best to respond as quickly as possible.

Email: Contact Us

Live Chat coming soon.

• Need help choosing the right size? Check our size guides or get in touch for personalised assistance.

Order Support

• Missing an item? Some orders may arrive in separate shipments. Please check your order confirmation and shipping emails before contacting us.
• Once your order has been dispatched, you’ll receive a tracking email so you can follow its journey.

Returns & Exchanges

• We want you to love every Aston Sienna purchase.
• If your item arrives faulty, damaged or not as described, please contact us and we’ll work with you to find the best possible solution.
• Please choose carefully when selecting sizes and colours, as we do not offer returns or refunds for change of mind.
• Items must be returned unused, unworn and in their original condition with tags attached where applicable.

Safe & Secure Shopping

Your privacy and security are important to us.

• We use secure encryption technology to protect your personal and payment information.
• All transactions are processed through trusted payment providers using industry-standard security measures.

Order Changes

• Please review your order carefully before completing your purchase.
• Once an order has been placed, we are unable to guarantee changes or cancellations.
• You’ll receive an order confirmation email shortly after checkout, followed by a shipping confirmation once your order has been dispatched.

Shipping & Delivery

• Australia: Approximately 11-20 Business Days
• United States: Approximately 7-15 Business Days
• International: Approximately 10-20 Business Days

Delivery times may vary during peak periods, public holidays and promotional events.

Payment Options

• Visa
• Mastercard
• Apple Pay
• Google Pay
• Afterpay
• Stripe
• PayID
• Direct Bank Transfer

Order Tracking

• Tracking information will be emailed once your order has been dispatched.
• If you haven’t received tracking details, please contact our support team.

International Orders

• Import duties, customs fees and taxes imposed by destination countries are the responsibility of the customer.

Product Care

• Follow the care instructions provided on your garment label.
• For best results, wash in cold water using mild detergent and allow garments to air dry where possible.
• Proper care helps maintain fabric performance, shape and longevity.

Damaged or Faulty Items

If your order arrives damaged or you believe there is a manufacturing fault, please contact us as soon as possible with photos of the issue so our team can assist you promptly.

Need More Help?

We’re committed to creating a seamless shopping experience from checkout to delivery. If you have any questions, we’re always happy to help.

Contact Our Team