How to Order
Shopping with AstonSienna is simple. Follow the steps below for a seamless shopping experience from checkout to delivery.
Step 1: Browse & Select Your Items
- Explore our latest fashion, activewear, and lifestyle collections.
- Select your preferred size, colour, and quantity.
- Click Add to Cart to save your chosen items.
Step 2: Review Your Cart
- Click the cart icon to review your selected items.
- Update quantities if required.
- Proceed to checkout when you’re ready to complete your purchase.
Step 3: Checkout Securely
- Enter your shipping and contact details.
- Review your order summary before payment.
- Shipping costs and any applicable free shipping promotions will be automatically applied.
Shipping at Checkout
- Orders under $150: Australia-wide shipping is $12.50.
- Orders over $150: Complimentary Australia-wide shipping is automatically applied.
- No coupon or code is required.
Step 4: Pay Securely
We use Stripe, one of the world’s most trusted payment providers, to process payments securely.
Accepted payment methods include:
- Visa
- Mastercard
- American Express
- Apple Pay (where available)
- Google Pay (where available)
Your payment information is encrypted and processed securely during checkout.
Step 5: Order Confirmation
- Once your payment has been successfully processed, you’ll receive an order confirmation email.
- This email confirms that we have received your order and payment.
Step 6: Order Processing
- Orders are prepared for dispatch shortly after payment is received.
- Our fulfilment teams work seven days a week to ensure orders are processed efficiently.
- Orders are shipped from our fulfilment centres located in Australia, the United States, and Asia, depending on stock availability.
Step 7: Dispatch & Tracking
- Once your order has been shipped, you’ll receive a shipping confirmation email.
- Your tracking number and tracking link will be provided so you can monitor delivery progress.
Step 8: Delivery
- Most orders arrive within 4-10 business days after dispatch.
- Total delivery time is typically between 7-20 business days depending on location and stock availability.
- You can track your order at any time using the tracking details provided.
Need Help?
If you have any questions before or after placing your order, our support team is happy to assist.
We’re committed to making your shopping experience simple, secure, and enjoyable from checkout to delivery.